Responsibilities: •Investigating and resolving customer complaints in a timely and efficient manner •Documenting and tracking complaints to ensure they are addressed appropriately •Communicating with customers to understand their concerns and provide updates on the resolution process •Collaborating with other departments to address underlying issues contributing to complaints •Analyzing complaint data to identify trends and potential areas for improvement Requirements: •Bachelor's degree in a related field or equivalent work experience •Strong communication and interpersonal skills •Ability to remain calm and professional when dealing with upset customers •Excellent problem-solving and analytical abilities •Attention to detail and the ability to follow established processes and procedures Preferred Skills: •Previous experience in customer service or a related field •Familiarity with customer relationship management (CRM) systems •Knowledge of relevant industry regulations and compliance standards •Ability to work effectively in a team environment •Proficiency in Microsoft Office applications,